Clik here to view.
LinkedIn’s Pay to Play Customer Service Model
To paraphrase an old Saturday Night Live skit… LinkedIn has been “bery bery good to me.” My Print Production Professionals Group has grown to almost 21,000 members, and is securely with the top 500 of...
View ArticleXplor to Host CCM Track at 2012 Conference and Vendor Forum
For Immediate Release Xplor to Host CCM Track at 2012 Conference and Vendor Forum Lutz, FL —February 7, 2012—Xplor International, the worldwide electronic document systems association, today announced...
View ArticleClik here to view.
The 1-800Flowers Valentines Day Social Media Massacre
I must receive at least ten “someone is saying a really bad thing about you” direct message tweets a day. My assumption is that they are from hacked accounts of my followers and there really isn’t a...
View ArticleClik here to view.
Social Customer Service [infographic]
via Social Customer Service [infographic]. Social media has allowed companies to become more responsive than ever before. Today’s infographic Social Customer Service: The Next Competitive Battleground...
View ArticleClik here to view.
Who Is The Real Face Of Your Business?
Yesterday morning I awoke to a conversation that the morning crew on the radio was having regarding the Apple iPhone Announcement scheduled for today. They were talking about how many chargers and...
View ArticleClik here to view.
An Amazing Example Of Customer Service: Making The Impossible, Possible
This story is really amazing. It starts with Jia Jiang, a man who set out to overcome his fear of rejection by making one crazy request a day for 100 days and blogging about his quest. On day three,...
View ArticleClik here to view.
Are All Salespeople #CATFISH?
For anyone not up on pop culture, CATFISH was a film about a guy named Nev (pronounced Neeve) who believed he found true love on Facebook only to later find out she wasn’t all she claimed to be. At the...
View ArticleClik here to view.
Do You See Dollar Signs When Your Client Is In Crisis?
by Joanne Gore It’s 8:30 in the morning. You get a panic call from your client. Something is wrong… horribly wrong. And they need your help. When a client is in crisis, they will do (and say) just...
View ArticleClik here to view.
DAM Equals Dollars For Print
If you follow PMC or my posts with any regularity, you already know my strong belief that “Those who hold the assets, hold the Power!” When it comes to adding revenue generating services, the easiest...
View ArticleClik here to view.
Rights, Reuse, Revenue And The Recap from #DAMNY
by Thaddeus Kubis This blog is provided via Print Media Center and Deborah Corn. Deborah set me up with a press pass for the Henry Stewart Event DAM NY May 1-2, 2014 in NYC, and for that I am thankful...
View ArticleClik here to view.
10 Ways to Lose Business Without Even Trying
By Joanne Gore As someone who has lived on both sides of the sales fence, both as a consultant selling my services, and a purchaser dealing with vendors on a daily basis, it never ceases to amaze me...
View ArticleClik here to view.
The Gold Nugget – The Customer Experience
by Chris Echevarria The Gold Nugget -The Customer Experience I read an interesting article this week posted by Colin Thompson in Printing News entitled “Treat Your People like Gold Nuggets in the...
View ArticleClik here to view.
Social Customer Service [infographic]
via Social Customer Service [infographic]. Social media has allowed companies to become more responsive than ever before. Today’s infographic Social Customer Service: The Next Competitive Battleground...
View ArticleClik here to view.
Who Is The Real Face Of Your Business?
Yesterday morning I awoke to a conversation that the morning crew on the radio was having regarding the Apple iPhone Announcement scheduled for today. They were talking about how many chargers and...
View ArticleClik here to view.
An Amazing Example Of Customer Service: Making The Impossible, Possible
This story is really amazing. It starts with Jia Jiang, a man who set out to overcome his fear of rejection by making one crazy request a day for 100 days and blogging about his quest. On day three,...
View ArticleClik here to view.
Are All Salespeople #CATFISH?
For anyone not up on pop culture, CATFISH was a film about a guy named Nev (pronounced Neeve) who believed he found true love on Facebook only to later find out she wasn’t all she claimed to be. At the...
View ArticleClik here to view.
Do You See Dollar Signs When Your Client Is In Crisis?
by Joanne Gore It’s 8:30 in the morning. You get a panic call from your client. Something is wrong… horribly wrong. And they need your help. When a client is in crisis, they will do (and say) just...
View ArticleClik here to view.
DAM Equals Dollars For Print
If you follow PMC or my posts with any regularity, you already know my strong belief that “Those who hold the assets, hold the Power!” When it comes to adding revenue generating services, the easiest...
View ArticleClik here to view.
Rights, Reuse, Revenue And The Recap from #DAMNY
by Thaddeus Kubis This blog is provided via Print Media Center and Deborah Corn. Deborah set me up with a press pass for the Henry Stewart Event DAM NY May 1-2, 2014 in NYC, and for that I am thankful...
View ArticleClik here to view.
The Social Media Change Agent And Customer Experience
by Chris Echevarria Over the past few weeks almost everyone I’ve spoken to has made mention about the horrible customer experience example involving a cable company and a dissatisfied customer wishing...
View Article
